Support
Answers to the most common questions about using NIVA.
Common topics
Account problems
If you cannot sign in, check that you are using the email address you registered with. If the problem continues, contact support and describe what happens. Never send your password.
Password reset
On the sign-in screen of the app, choose the password reset option and enter the email address of your account. You will receive instructions for setting a new password.
Restoring a subscription
If you have changed device or reinstalled the app, open NIVA and choose Restore Purchases. Make sure you are signed in to the same Apple or Google account that was used for the purchase.
Billing and cancellation
Subscriptions are billed by the Apple App Store or Google Play. You can view, change or cancel your subscription in your store account settings.
Privacy questions
NIVA collects only the information it needs to work and does not use it for advertising. The Data & Privacy page explains what data exists and how to export it.
Account deletion
Parents can delete their account together with the associated child profiles and gameplay data.
Contact support
If you cannot find an answer here, write to us. To protect your privacy, include only the email address of your NIVA account and a description of the issue.
Support contact will be published before launch.
Frequently asked questions
What is NIVA?
NIVA is a developmental play app for children aged 12–72 months. It offers developmentally aligned play activities for children, and progress tracking and guidance for parents.
What ages does NIVA support?
NIVA supports children from 12 to 72 months, in six age groups: 12–18, 18–24, 24–36, 36–48, 48–60 and 60–72 months.
Is NIVA a diagnostic tool?
No. NIVA is not a medical or diagnostic tool. Gameplay observations are not clinical assessments and should not be read as a diagnosis. If you have concerns about your child's development, please speak to your paediatrician or another qualified professional.
Does NIVA use a camera?
No. NIVA does not use the camera and does not access your photos.
Does NIVA use a microphone?
No. NIVA does not record your child's voice and does not need microphone access. Instructions may be read aloud using your device's text-to-speech, which does not require the microphone.
Does NIVA show ads?
No. NIVA has no third-party advertising and no behavioural advertising, and it does not use advertising identifiers.
How does Premium work?
Premium is an optional subscription with monthly and annual options. It is purchased and billed through the Apple App Store or Google Play, renews automatically until cancelled, and can be cancelled at any time in your store account. Existing purchases can be restored with Restore Purchases in the app.
How does progress tracking work?
NIVA records the results of the activities your child plays in the app. This information is used to select age-appropriate activities, adapt difficulty and show progress information to parents. It describes gameplay only.
Can parents delete their account?
Yes. Parents can delete their NIVA account together with the associated child profiles and gameplay data.
Is parent supervision recommended?
Yes. NIVA is designed to be used by young children under the supervision of a parent or caregiver, ideally playing together.